Frequently Asked Questions
Everything you need to know about our clean beauty standards, shipping, and returns.
What makes ILIA products 'clean'?
We believe in skin that looks like skin—and radiance that comes naturally. Our products are formulated with safe, efficacious ingredients that protect and revive your skin, balancing organic botanicals with safe synthetics for high-performance results.
How can I find my perfect shade match?
We offer a Shade Finder Quiz on our website to help you find your match. Additionally, you can upload a photo for a personalized recommendation from our beauty experts or order our sample kits to try shades at home.
What is your return policy?
We want you to love your glow. If you are not completely satisfied with your purchase, we accept returns of gently used items within 30 days of the delivery date for a full refund, excluding shipping costs.
Are ILIA products cruelty-free and vegan?
ILIA is a cruelty-free brand; we never test on animals. While many of our products are vegan, some contain ethically sourced beeswax or carmine. Please check the ingredient list on individual product pages for specific details.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your beauty essentials sooner.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international countries. Please visit our Shipping Policy page for a full list of available regions and associated customs fees.